Welcome
A Huge Collection of Country, Primitive, Whimsical and Seasonal Cloth Doll Making Patterns all available in both E-Pattern PDF instant download or Printed & Mailed Hard copy format. Also available, a huge selection of Prototype Handmade Collectible Art Dolls. All items are original designs, one of a kind and entirely handcrafted by well known design artist, Susan Lilly.
Payments
MasterCard, Visa, PayPal, Apple Pay, Discover, American Express, Etsy Gift Cards
If you don't see your preferred method of payment, please ask.
Digital downloads
Your files will be available to download once payment is confirmed.
Shipping
Shipping Policies; Terms and Conditions,,,PLEASE READ
Mailed patterns are available only within the US and Canada. There is a $1.00 S&H charge PER PATTERN within the US and $1.50 PER PATTERN to Canada. All mailed patterns are sent via USPS 1st Class Mail without tracking.
Collectible Dolls; Domestic (US) I ship USPS Priority Mail with tracking and delivery confirmation. Once the item is shipped, I will send you an e-mail with the tracking #. Although I usually quote a flat shipping fee for within the contiguous US, other areas such as AK, Hawaii, US territories, Guam and Puerto Rico, will carry an additional charge. Please contact me prior to ordering to determine the proper shipping charge.
Regarding ALL INTERNATIONAL ORDERS for Prototype ART DOLLS;
feel free to contact me for your countries shipping quote.
CUSTOMS
International customers are responsible for all import taxes, customs duties and fees levied by the destination country. These fees and taxes and any additional charges for customs clearance are levied once a shipment reaches your country, and must be borne by the recipient. I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Please be aware that when customs clearance procedures are required, it can cause delays beyond my original delivery estimates. All international orders will have full value declared on customs forms, and will be marked as "merchandise
Returns & Exchanges
I gladly accept returns
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Due to the nature of patterns, no refunds or exchanges will be made for both e-patterns and mailed patterns. No refunds available on custom orders. As for my prototype collectible art dolls, please read the following regarding Returns and Refunds.
My goal is for you to love what I make and to be happy with your purchase. I truly do desire to please every customer. If you are not satisfied with your purchase, please contact me right away (within 3 days of receipt of delivery). After you have contacted me, send the item back and I will issue you a refund once the item is received, minus my shipping costs. The buyer is responsible for the cost of the return shipping and the condition of the item. I suggest that you purchase insurance to cover any loss or damage that might occur. The returned Item must be received in its original condition. Money will be refunded within 48 hours of receiving the returned item. If item is lost and not received by me, no refund will be made.
Any questions, please feel free to contact me at fruitfullhands@comcast.net
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